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Warranty Policy

Effective: October 30, 2025

The gist

For 12 months from your purchase date, Acineride covers manufacturing defects in materials or workmanship when the product is used as intended by the original buyer.

Who can use this warranty

The warranty applies to the original purchaser who bought from Acineride or an authorized seller. Keep your proof of purchase (order confirmation/receipt).

What we do when something’s off (our decision)

If we confirm a covered defect, we’ll choose the most practical path to make it right:

  • ship replacement parts with instructions, or

  • repair the item, or

  • replace it with a new or refurbished unit of equal or better performance.
    We may ask you to return the item for inspection before finalizing a remedy.

What’s outside the promise

Normal-wear components (tires, tubes, brake pads, chains, grips, bulbs, and batteries beyond typical lifecycle), cosmetic blemishes, damage from misuse/abuse/neglect, incorrect assembly or maintenance, accidents or environmental exposure (water, heat, chemicals, corrosion, dust), unauthorized modifications or third-party repairs, altered/removed serial numbers, purchases from unauthorized or second-hand marketplaces, and anything that happens after the carrier marks the package delivered (those are carrier claims).

Who pays shipping during a claim

  • First 30 days after delivery: if a covered defect is confirmed, we typically cover reasonable shipping tied to the remedy we select.

  • After 30 days: you may pay to ship items to us; approved warranty repairs/replacements ship back to you at our cost.

Start a warranty review

Email info@alcineride.com or call (279) 201-4343 with:

  • Your order number and purchase date

  • The product name/SKU

  • A short description plus clear photos or a brief video of the issue
    Wait for instructions and an RMA (if required). Unauthorized returns may be refused.

Legal notes

To the fullest extent permitted by law, we disclaim other warranties (including implied warranties of merchantability and fitness for a particular purpose). Our total liability won’t exceed the price you paid. Some states don’t allow certain limitations; those limits may not apply to you. This warranty provides specific legal rights that can vary by state.

Governing law & venue: Florida law; exclusive venue in Orange County, Florida.

Company & Contact
ALCINE ENTERPRISE L.L.C • 231 Doe Run Dr, Winter Garden, FL 34787
Phone: (279) 201-4343 • Email: info@alcineride.com

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